Privacy Policy

Welcome to TripHost. We value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how TripHost collects, uses, stores, shares and protects information when you visit our website, submit an enquiry, communicate with us or use our travel-related services.

By using our website or services, you acknowledge that you have read this policy. Where consent is required, we will seek it separately through an appropriate notice or consent mechanism.

Depending on the service you request, we may collect:

• Personal and contact details: name, mobile number and email address.
• Travel information: destination preferences, departure city, travel dates, number of travellers and other itinerary preferences.
• Booking and identity information: government identification or passport details where necessary for travel arrangements, reservations or legal requirements.
• Payment information: transaction details and payment-related information required to process or verify a booking.
• Communication information: messages, enquiries and information you provide through our website, WhatsApp, email or phone calls.
• Technical information: IP address, browser type, device information, pages visited, referring URLs and website interaction data, where collected through cookies or analytics tools.

Please provide identity and payment information only when it is genuinely required for the service you request. Do not send unnecessary sensitive documents through public or unsecured communication channels.

We may use the information we collect to:

• Respond to travel enquiries and quotation requests.
• Prepare itineraries and provide travel recommendations.
• Process bookings and coordinate travel arrangements.
• Communicate with you about reservations, payments, changes and customer support.
• Coordinate with hotels, transport providers, airlines, tour operators and other relevant travel partners.
• Maintain business, transaction and booking records.
• Improve our website, services and customer experience.
• Measure advertising performance and understand website traffic, subject to applicable consent and privacy requirements.
• Meet applicable legal, regulatory, accounting and security requirements.

When you submit a form on our website, contact us by phone or communicate with us through WhatsApp, we use the information you provide to respond to your request and assist with your travel requirements.

We may contact you regarding an enquiry, quotation, booking, payment, itinerary or service update. Promotional communication will be handled in accordance with applicable consent and communication preferences.

Our website may use cookies, browser storage, pixels and similar technologies to support website functionality, understand visitor activity and measure advertising effectiveness.

Depending on the tools enabled on our website, these may include:

• Google Analytics and Google Ads: to understand website visits, measure campaign performance and evaluate advertising conversions.
• Meta / Facebook advertising technologies: to measure advertising activity and, where configured, support advertising and conversion measurement.
• Campaign tracking parameters: information such as UTM parameters and advertising click identifiers, which may help us understand how visitors reach our website.

These technologies may collect technical and interaction information, such as pages visited, browser information and interactions with enquiry, WhatsApp or telephone links.

You can manage cookies through your browser settings. Where consent is legally required for non-essential cookies or advertising technologies, those technologies should be activated only in accordance with the applicable consent requirements.

We do not treat your personal information as public information. We may share relevant information only where reasonably necessary for the purposes described in this policy, including with:

• Hotels, airlines, transport operators, tour operators and other travel partners involved in fulfilling your booking.
• Payment service providers and financial institutions involved in processing or verifying payments.
• Technology, website hosting, analytics and communication service providers who support our business operations.
• Government authorities, regulators or law-enforcement agencies where disclosure is required by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party services may process information under their own privacy policies and terms.

We do not claim that all third-party providers are located in India. Depending on the services actually used, information may be processed in other jurisdictions, subject to applicable law.

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including completing bookings, providing support, maintaining business records, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of the booking and applicable legal requirements. Information that is no longer required should be securely deleted or anonymised, subject to lawful retention obligations.

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. Depending on the systems involved, safeguards may include access controls, restricted access to business systems and appropriate technical and organisational security measures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Subject to applicable law and its commencement provisions, you may have rights relating to your personal information, including:

• Requesting information about personal data processed about you.
• Requesting correction or updating of inaccurate information.
• Requesting deletion of information where legally permissible.
• Withdrawing consent where processing is based on consent.
• Raising a concern or grievance about the handling of your personal information.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or necessary to complete an existing booking.

Our website or communications may contain links to third-party websites, booking platforms, payment services or social media platforms. These services are operated independently and have their own privacy policies and terms.

We encourage you to review the privacy policies of those services before providing information to them. TripHost is not responsible for the independent privacy practices of third-party websites.

Our website and travel services are intended for individuals arranging travel services. If information about a child is required for a booking, it should be provided by a parent or lawful guardian and handled in accordance with applicable law.

We do not knowingly seek personal information directly from children without the legally required authorisation.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The updated version will be published on this page with a revised effective date.

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact TripHost: